Revive Enviro respects your privacy and is committed to handling personal information responsibly and transparently.

Information we collect
We may collect personal information provided through our website, advertising forms, email communications or enquiries, including your name, email address, telephone number, property address or postcode, property type, existing appliances or energy systems, upgrade interests, eligibility-related information, and records of communications. We may also collect technical information such as IP address, browser and device information, referring pages, website activity and advertising attribution information.

How we collect information
We may collect information when you complete a website enquiry or eligibility form, submit an enquiry through an advertising platform, contact us by email, request an assessment, quotation or installation, communicate with our staff, installers or service partners, or interact with our website, advertising or analytics tools.

Why we collect and use information
We may use personal information to respond to enquiries, assess potential eligibility for upgrades, rebates or discounts, provide product, quotation and installation information, arrange assessments and installations, communicate about requested services, meet program, legal, regulatory, auditing and record-keeping requirements, improve our website and customer service, prevent fraud and send marketing communications where permitted.

Disclosure of personal information
Where reasonably necessary, we may disclose relevant personal information to Victorian Energy Upgrades accredited providers, Solar Victoria authorised participants, licensed and registered installers and trades, product suppliers, service partners, technology and analytics providers, and government bodies, regulators or auditors where required or authorised by law. We will not sell personal information to unrelated third parties.

Meta advertising and website analytics
Our website and advertisements may use technologies provided by Meta and other advertising or analytics platforms, including cookies, pixels and similar tools. These may collect information about website visits, advertising interactions, device details and submitted enquiries, and may be processed or stored outside Australia according to third-party privacy policies.

Direct marketing
Where permitted by law, we may contact individuals about services connected with an enquiry. You may opt out of marketing communications at any time through an unsubscribe option or by contacting revive.enviro@veuenergy.com. Submitting a service enquiry does not authorise unrelated ongoing marketing.

Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Personal information is retained only as long as reasonably required for business, service, legal, regulatory, auditing and program-compliance purposes.

Access, correction and complaints
You may request access to personal information, correction of inaccurate information, or submit privacy questions or complaints by emailing revive.enviro@veuenergy.com. We will review and respond within a reasonable period.

Changes to this policy
We may update this Privacy Policy when our practices, services, technology or legal obligations change. The current version will be published on this website.